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07/08 Deep Ahluwalia
Principal Consultant - Recruitments at Acumen Solutions

Views:3599 Applications:525 Rec. Actions:Recruiter Actions:138

Vice President - Operations - Global Shared Services - US Captive (15-20 yrs)

Pune Job Code: 729557

VP Operations - Global Shared Services US Captive


- Responsible for the operations delivery of a large delivery group covering multiple lines of business or domains

- Manage client relationships and is the key stakeholder interface for operations

- Interacts and communicates effectively with senior level stakeholders, clearly articulating issues and solutions

- Develops & manages communication plans with stakeholders aimed at improving collaboration

- Understands the drivers of the business being supported and looks for ways in which GOSS can contribute

- Sets the agenda with onshore and offshore for future improvements and growth and manages the change

- Champions improvement programs. Conducts progress reviews and removes obstacles

- Manages risk effectively

- Fosters a culture of innovation and process improvement

- Ensures the frameworks, routines, controls and best practices for operations delivery are being actively practiced.

- Supports the smooth implementation of the transition efforts with the group

People :

- Responsible for developing the forward looking structure and talent strategy for the delivery group

- Coaches experienced managers and develops managers to take on leadership roles

- Works with HR to establish talent management, review, and retention programs for the delivery group

- Leads, manages & motivates team members to achieve desired outcomes and objectives

- Partners with Quality, HR & Training to promote an environment where colleagues are encouraged to continuously learn, develop skills and innovate

- Champions and provides oversight to engagement initiatives

- Fosters an environment that enables performance goals being met and exceeded

Financial :

- Supports leadership and the Finance function to properly and accurately create budget forecasts.

- Establish P&L for the Business Unit

- Establishes, communicates, monitors, enforces appropriate service level agreements with internal stakeholders

- Responsible for delivering year on year productivity improvements and manage the costs to the budget.

- Owns the efficiency and improvement roadmap for the delivery group

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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