VP Operations - Global Shared Services US Captive

- Responsible for the operations delivery of a large delivery group covering multiple lines of business or domains

- Manage client relationships and is the key stakeholder interface for operations

- Interacts and communicates effectively with senior level stakeholders, clearly articulating issues and solutions

- Develops & manages communication plans with stakeholders aimed at improving collaboration

- Understands the drivers of the business being supported and looks for ways in which GOSS can contribute

- Sets the agenda with onshore and offshore for future improvements and growth and manages the change

- Champions improvement programs. Conducts progress reviews and removes obstacles

- Manages risk effectively

- Fosters a culture of innovation and process improvement

- Ensures the frameworks, routines, controls and best practices for operations delivery are being actively practiced.

- Supports the smooth implementation of the transition efforts with the group

People :

- Responsible for developing the forward looking structure and talent strategy for the delivery group

- Coaches experienced managers and develops managers to take on leadership roles

- Works with HR to establish talent management, review, and retention programs for the delivery group

- Leads, manages & motivates team members to achieve desired outcomes and objectives

- Partners with Quality, HR & Training to promote an environment where colleagues are encouraged to continuously learn, develop skills and innovate

- Champions and provides oversight to engagement initiatives

- Fosters an environment that enables performance goals being met and exceeded

Financial :

- Supports leadership and the Finance function to properly and accurately create budget forecasts.

- Establish P&L for the Business Unit

- Establishes, communicates, monitors, enforces appropriate service level agreements with internal stakeholders

- Responsible for delivering year on year productivity improvements and manage the costs to the budget.

- Owns the efficiency and improvement roadmap for the delivery group

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