Vice President - Operations - eCommerce

Responsibilities

- Design Lean Operation Strategies for improving the Operational efficiency.

- Would need to create scale for 5X to 10X Organic and inorganic growth in business operations.

- Geographical Expansion in new cities to increase market reach and serviceability will be a key driver for Scale.

- Accountability of Cost metrics, SLA's of Delivery metrics, Capacity utilizations and Market Serviceability Metrics.

- Build SLA prediction models which will reduce actual SLA

- Build 'super quick' delivery options and create alternate Delivery models to reduce Operational cost.

- Leading a large Operations teams in a distributed set-up, Coaches and support the operation teams to effectively manage Business as usual

- Brings in strong execution focus and customer responsiveness approach to Organisation.

- Should work cohesively with Technology and product teams to help technology enabled Operational excellence.

- Use analytical skills to identify continuous improvement opportunities provide solutions and implement changes quickly.

Requirement

- Post Graduate from Premier college, Experience in Operations intensive industry is a must.

- High level of analytical and problem solving skills

- Experience of leading a team is mandatory

- Professional work experience anywhere between 10 to 15 years.

Reports to: CEO