12/12 Chavan
Researcher at PSS

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Vice President - Operations - Consumer Service - BPO/KPO (10-18 yrs)

Mumbai Job Code: 643733

Our client is looking to scale their business further, the need for an experienced VP Operations to streamline the business, tighten up processes, improve work-flow efficiency and drive overall strategy has become imperative.

The position is based in Mumbai.

- You will be responsible for driving meaning, motivation, alignment, and transparency for a large team of in-house and cross-geographical team.

- You will help our client scale and achieve water-tight operations through strengthening our processes, partnering with technology, and driving continuous improvement and new initiatives.

- Retention of current employees, and customers will be your most important KPI.

- Own the budget for delivering high quality service operations.

- In addition, you will co-own the revenue targets while partnering with marketing.

- You will co-own repeat business as a goal and work with marketing closely to re-define and innovate our service offerings.

Required Candidate Skills:

- 10+ years of experience in operations role preferably from a services company

- Passion and desire to solve business problems through process innovation, continuous improvement, and technology

- Track record of driving execution in a growing environment

- Strong customer focus

- Excellent numerical, decision-making and influencing skills

Industry: - Ecommerce / Communication Technology / Consumer Technology/ Consumer internet companies / BPO / KPO

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