Vice President - Operations - BPO

As a Vice President Operations, you will:

- Provide oversight and mentorship to the team to ensure adherence to all key business performance measures.

- Engage effectively with multiple stakeholders to align and execute on all strategic and operational priorities.

- Maintain and develop an appropriate system of internal management routines.

- Lead and/or participate in Operations Council and local Operations pivotal initiatives & programs.

- Take care of multiple business units and use technical/organizational knowledge to drive decision-making.

- Inspire the team by communicating a compelling vision and goals that motivate them to achieve more.

- Demonstrate an appreciation and understanding of Digital technologies to build future capabilities.

- Evaluates organizational resources and talent to ensure capability is in place to meet business requirements current and future and/or service level agreements; develops action plan to address any gaps.

- Leads and develops a high performing team; provides continuous feedback via formal review structures.

- Delivers corrective feedback in a timely manner that inspires accountability and self-redirection.

- Ensures associate development of key competencies in line with strategic organizational and delivery unit objectives.

Looking at candidates with:

- 18+ years of experience from financial services industry preferred

- Good experience in customer service operations, program & project management

- Excellent communication & stakeholder engagement

- Willing to work: Shift: 11.00 am to 08.00 pm