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28/06 Yash Maroli
Director at Quantified HR Pvt. Ltd.

Views:940 Applications:244 Rec. Actions:Recruiter Actions:12

Vice President - Operations - BPO (16-20 yrs)

Gurgaon/Gurugram Job Code: 1117491

Required skills :

- In-depth understanding of end-to-end Operations processes

- Demonstrated experience as a senior resource leading in the definition of systems strategy, gathering and documenting business requirements, leading fit-gap analysis, as-is and to- be business process designs and running pilot programs

- Client relationship management and account management skills with experience in leading mid-large size deals and project delivery

- Excellent people management skills with strong focus on quality delivery

- Commitment to gaining exposure in multiple industries; experience mentoring junior staff

- Translate customer needs through Operations assessment and analysis. Has ability to match the defined needs to create a customer solution for global proposals

- Reactive to stated customer needs with relevant services and straightforward modifications, satisfying customer requirements

- Can solve complex problems; bring new perspective using existing/ new solutions

- Use best practices and knowledge of internal or external business issues to improve products/services or processes

- Must have experience collaborating with clients on business process enhancements

Job Responsibilities:

- Work directly with internal and external stakeholders to assess Operations needs and objectives, design effective solutions and build the business case for implementation

- Manage and deliver components of client engagements that identify, design, and implement creative business solutions for medium and large companies

- Manage solutions through identification of business requirements, functional design, as-is and to-be process design (including scenario design, flow mapping), training requirements, defining support procedures, governance mechanism and risk assessment

- Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of solution development process

- Actively participates in the implementation of Operations service strategies through prioritized market needs, focusing on those with the greatest opportunity

- Make recommendations for changes to engagements or additional service opportunities. Monitor implementation process, step-in to aid and guide when needed to ensure same

- Perform analysis and complete optimization studies for complex Operations. Collaboration with internal and external Operations Leaders to architect or improve Client Operations

- Work independently, supporting the business globally in various time-zones

Qualifications we seek in you!

Required:

- In-depth understanding of end-to-end Operations processes

- Demonstrated experience as a senior resource leading in the definition of systems strategy, gathering and documenting business requirements, leading fit-gap analysis, as-is and to- be business process designs and running pilot programs

- Client relationship management and account management skills with experience in leading large size deals and project delivery

- Excellent people management skills with strong focus on quality delivery

- Commitment to gaining exposure in multiple industries; experience mentoring junior staff

- Translate customer needs through Operations assessment and analysis. Has ability to match the defined needs to create a customer solution for global proposals

- Reactive to stated customer needs with relevant services and straightforward modifications, satisfying customer requirements

- Use best practices and knowledge of internal or external business issues to improve products/services or processes

- Must have experience collaborating with clients on business process enhancements

Women-friendly workplace:

Maternity and Paternity Benefits

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