Vice President - Operations - BPO

Mandatory Skills

- Must presently managing both voice & non voice Operations

- Must have span of minimum 700

- Must be from BPO / KPO industry

- Looking only for south Indian candidates or Chennai locals

The priorities for the role include:

- The candidate should have specialized skill in running large scale production operations

- Liaise with the team to set up robust framework & systems to ensure on time and seamless delivery. Is responsible for the P&L of the business that is being managed. Responsible to focus on EBITDA.

-Manage a team of 1000 to 2000 client partners to ensure efficient and seamless functioning of all operations

-Responsible for bringing in new initiatives and driving best practices across functions

-Identifying and driving organizational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives, catalysing new approaches to improve results by transforming organizational culture, and build next-gen service delivery

-Maintain cost-effective and stable workforce to absorb volume volatility

-Identify and drive specific improvement projects across verticals

-Propose and execute innovations in process improvements and optimise performance of the operations

Must have :

-15+Years in Experience in Operations

-Must have span of minimum 700 Must be from BPO / KPO industry

-Looking only for south Indian candidates or Chennai locals

-Must presently managing both voice & non voice Operations