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14/04 Richa
Talent Acquisition at IRIS Corporate

Views:588 Applications:180 Rec. Actions:Recruiter Actions:54

Vice President - Operations - APAC Team - Insurance/Utilities Domain - BPO/KPO (18-28 yrs)

Andhra Pradesh/Trivandrum/Thiruvananthapuram Job Code: 816289

VP & Site Lead, (Trivandrum Operations): (Looking for Candidates from BPO/KPO Sector only).

The incumbent will be a part of the APAC Senior Leadership Team, and will be heading the Trivandrum site. As VP - Operations, the role is to build and manage various Business Process Operations predominantly in the Insurance and Utilities domain, apart from Creative Communications, Market Research, Financial Services and Retirement benefits domains. The person is responsible for leading around 1500 associates, working in a matrix environment, acquiring and managing client relationships to accelerate growth in the Site Operations.

- 18+ years in Operations, client acquisitions, implementation of transitions with strong domain knowledge and expertise in domains of insurance and/or utilities; with at least 3 years as a Site/Location/Business Unit Head.

- Experience working in a matrix environment.

- Excellent track record of proven performance and excellence in previous organizations.

- Responsible for the P&L of the businesses that are being managed at the Site (Trivandrum)

Key Responsibilities:

- Will be responsible to lead the Site Operations with an overall employee base of 1500+ across various job levels

- Responsible for the P&L of the businesses that are being managed at the Site (Trivandrum)

- Responsible for pre-sales support and operationalizing new businesses

- He/She plays a key role in stabilizing new processes being migrated within the designated area and subsequent smooth running of the same. This includes ensuring controls are in place for every process, establishing communication channels with various onshore teams and building relationships for long terms success of the processes

- He/She is expected to create strong matrix partnerships with associated Operations Heads / Business Heads of various divisions in the organization across locations globally

- The role also involves working closely with other functions like HR, Finance, BPI, Admin etc. to ensure processes receive adequate support from each function

- Manage Trivandrum Operations as a Centre of Excellence

Women-friendly workplace:

Maternity and Paternity Benefits

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