Vice President - NAM CARDS

Responsibilities -

- Lead a potential of between 3-5 Unit Managers and a staff of 50-75 associates

- Cards Back office/Account Maintenance experience is an advantage

- Consistently meet / exceed business-defined performance indicators with urgency and commitment

- Focus on service quality and customer satisfaction

- Motivate employee performance and continuously develop talent through encouragement, feedback and coaching

- Serve as a role model in a culture of accountability, integrity and respect

- Support our community through bank sponsored volunteer activities

- Promote an environment of open communication

- Participate in recruitment for the department and ensure retention of quality employees

- Lead various project teams and critically evaluate current processes for improvement

- Responsible for achieving and monitoring aggressive team performance targets: productivity, quality and customer satisfaction, meet/exceed business plan financial commitments (unit cost)

Requirements

Education and Experience:

- 15 - 18 years of regular graduation or more preferred

- Familiarity and understanding of financial industry is preferred

- 13-15 years of which supervisory/managerial assignment is preferred

- Leading and managing large teams for 2-4 years. Track record of building teams, managing employee motivation

- Competence in Risk & Control, detailed knowledge of policies and procedures, ability to identify and mitigate emerging risks

Management Skills:

- Takes immediate and independent action to resolve issues or problems when they arise

- Ability to make sound decisions that reflect good judgment

- Exceptional performance management abilities

- Ability to collaborate, build relationships and work across the organization in a multi-site matrix operations environment

- Demonstrated success driving organizational change with a track record of process improvement

- Ability to plan for projects and initiatives by identifying risks and assumptions

- Exceptional influencing skills that inspire action without full reliance on authority

- Superior execution skills with attention to detail and focus on clear, realistic action steps and timelines including capacity planning and financials

- Ability to probe beyond symptoms to determine the underlying causes of problems

Technical Skills:

- Experience in complex financial analysis and ability to infer relevant business applications

- Strong PC skills (Microsoft Office)

- Project management experience is preferred

Other:

- Excellent oral and written communication skills

- Ability to work effectively in the face of ambiguity, shifting priorities and multiple deadlines

- Experience in interviewing