- Vice President, Investors Services Investors Services is responsible for financial transaction processing (subscription, redemption, transfer, switches, redemption wire payment, expense wire payment, distribution wire payment) and non-financial activities (new investor creation, contact creation, static data maintenance, statement distribution, audit confirm creation, responding to investor / client queries, multiple time bound projects) both maker and checker.

- The position The Vice President is expected to handle new client / activity transition actively (hiring of staffs, designing training model, monitoring training progress, flagging issues with training, signing off go live)

Your responsibilities :

- Expert knowledge on Fund on-boarding, Investor on-boarding and investor lifecycle across Hedge Funds, Private Funds and Real estate funds

- Knowledge of Bank account opening formalities and handling banking relationships

- Hands on with Investor risk profiling

- Client / investor query resolving - taking initiative to own all types of client & investor communication

- Certain transactions require second review by VP1 depending on amount & risk involved

- VP is expected to be fully hands on with process to be able to sign off such transaction

- Delegate tasks and manage employee development and coordinate with auditors internal and external to meet deadlines and requirements

- Ensure all internal controls and compliance procedures are properly implemented

- To escalate and discuss issues as required and identify scope for process improvements on an ongoing basis SLA Compliance and Service Quality

- Adhere to Group's strict internal control procedures

- Ensure daily, monthly and quarterly client deliverables are achieved and actively guiding team to go through operational

- During the course of normal day-to-day operation, responsible for identifying any unusual or potentially suspicious transaction activity or Risk and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.

- Take active role in performing error analysis, agreeing on remedial action plan & implementing agreed controls

- Ensure continuous Risk review and mitigation and continuous quality improvement People Management

- Demonstrate positive leadership and people management skills and the ability to work well with others, individually and within a group - Coordinate performance planning process including goal setting, regular and immediate feedback and submission of formalized performance appraisals on designated staff

- Actively monitoring staffs under special performance monitoring and participating in total compensation planning for the team

- Lead by example and support employee development and growth Your profile

- Minimum 15 years of relevant industry experience. We are looking for an exceptionally strong motivated, highly driven team player with a can-do, high achiever mindset.

- Professional Qualification preferred ( CA/CFA/CPA/CWA/Masters in Finance ) :

- Hands on strong investor services experience required with Exposure to Hedge fund, Private Funds or Real Estate funds

- The VP interacts with all levels of professionals both internally and externally hence strong foundation with communication and interpersonal skills are essential.

- Proactive, self-starter and ability to multi- task and work under time constraints without compromising on quality

- Candidate should be open to work in European and North American shift hours as needed by the business

- Ability to attend conference calls during non-local business hours and should possess Prior staff management experience

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