13/12 Punam
Senior Cunsultant at Rightresource

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Vice President/Head - Operation - BPO (14-17 yrs)

Mumbai/Thane Job Code: 643779

 We have opportunity for Head operation/VP Operations with Leading BPO in Domestic Space.

Over see effective running of processes. 


Includes the below:

1. Participates in developing and implementing a strategic operating plan that supports the organization's vision and goals.

2. Client Interfacing : Participates in Monthly and Weekly Reviews as well as managing escalations during Operations. Also includes farming of revenue opportunities via smart account management.

3. Process Management : Builds a Solutioning culture with a focus on smart process design and continuous performance improvement. Also includes Planning and Review of Processes.

4. People Management : Drive performance through Teams, Team Leads and Managers. On boarding, Training, Coaching and Developing People. Ensuring PMS. Mitigate Shrinkage and Attrition.

5. Technology Leverage : Optimal usage of Dialers, CRMs and other parts of the Technology Stack.

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