13/12 Punam
Senior Cunsultant at Rightresource

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Vice President/Head - Operation - BPO (14-17 yrs)

Mumbai/Thane Job Code: 643779

 We have opportunity for Head operation/VP Operations with Leading BPO in Domestic Space.

Over see effective running of processes. 

Includes the below:

1. Participates in developing and implementing a strategic operating plan that supports the organization's vision and goals.

2. Client Interfacing : Participates in Monthly and Weekly Reviews as well as managing escalations during Operations. Also includes farming of revenue opportunities via smart account management.

3. Process Management : Builds a Solutioning culture with a focus on smart process design and continuous performance improvement. Also includes Planning and Review of Processes.

4. People Management : Drive performance through Teams, Team Leads and Managers. On boarding, Training, Coaching and Developing People. Ensuring PMS. Mitigate Shrinkage and Attrition.

5. Technology Leverage : Optimal usage of Dialers, CRMs and other parts of the Technology Stack.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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