Individual manages a team or multiple teams in global markets operations supporting Derivatives and FX functions in one or more product areas (Confirmation, Settlement, Reconciliation, Investigation etc.).

Manages operations functions that typically have a high level of regulatory risk, monetary exposure and loss potential due to transaction size and daily production windows, which can impact client relationships.

Manages daily activities ensuring adherence to deadlines and quality standards and adherence to procedures and regulatory requirements.

Develops and implements new processes and procedures to improve operating efficiency, timeliness and workflow coordination.

May have responsibility for or provide input on budget/expense management, reporting and forecasting.

Requires full working knowledge of global markets operations functions and specific products/services managed.

Leads and directs the work of others and ensures staffing levels and capacity are appropriate to meet production requirements.

Interacts with business partners and their support groups (Compliance, Audit, Finance, etc.), as well as external clients.

Directly manages 4-12 associates and has a department of 40 - 100 associates and may cover multiple shifts/sites.

Key responsibilities include:

- Become proficient in the E2E confirmation and Settlement processes . Partner with the other regional teams to help move this team into a true global service model

- Pro-actively challenge the status quo, identify and drive change to improve upon the current model

- Inject governance, reporting and transparency into the day to day activities

- Negotiate delicate decision points around the function using a commercial, control and pragmatic mind-set

COMPETENCIES:

Strategic Thinking:

- Focuses strategies on delivering superior value to clients

- Translates strategies into plans that can be effectively executed

Business Results:

- Anticipates risks and obstacles and devises plans to manage them

- Pursues aggressive goals and continuously raises performance expectations to achieve excellence

- Appreciates the cost impact of actions and is commercial in decision- making

- Promotes continuous learning and development

People Leadership:

- Encourages and listens to the contributions of others in order to reach the right decision

- Makes sure there is a frank and open exchange of ideas among team members

- Makes decisions based on what is good for the whole organization, not just his/her business unit

Personal Effectiveness:

- Takes personal ownership for delivering superior services to clients

- Makes tough decisions when they are needed and acts quickly in getting things done

- Demonstrates the courage to express or defend unpopular decisions

- Maintains a constructive, positive outlook even when plans are thwarted

Planning and Organisation:

- Manages own time well, agreeing priorities. Multi-tasks effectively, work well under pressure and meets tight and changing deadlines.

- Organises and runs effective meetings and workshops Communication Skills

- Communicates clearly and concisely, verbally and in writing, at all levels within the organization

Requirements:

SKILLS / EXPERIENCE:

- B.Com or MBA Finance

- Previous Derivatives and FX Operations experience covering multiple functions

- Familiarity with markets products ideally in more than one asset class

- Previous client facing skills ideally with an operational context

- Proven track record (5+ years) of multi-tasking, able to juggle multiple priorities

- Relationship management skills

- Stakeholder management

- Structured and logical thinker

- Delivery focussed, driven to improve

- Partnership and communication skills

- Presentation skills, able to summarise messages

- Strong assertiveness, listening, influencing and diplomacy skills.

- Ability to run effective meetings

- Self-motivated.

- Competent with MS products: Word, Excel, PowerPoint, Project and Visio.

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