Associate Consultant at Antal International
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Vice President/General Manager - Technology (15-20 yrs)
- Past experience of managing a team of 50 to 100 with various skills in IT Infrastructure domain at different level (Citrix/VMWare /Wintel/NW), preferably in desktop virtualization
- Process understanding of ISO20K /ITIL
- Understanding of infrastructure monitoring tools
- Good understanding of Wintel and Virtualization technologies
- 24- 7 Support Environment Management
- Manage the IT Infrastructure for Desktop Virtualization (Citrix/VMWare/Microsoft, on-premise & Cloud)
- Managing a team of 100 of Citrix/VMWare /Wintel/NW domain at different levels (L1, L2, L3 & L4, OMs)
- Build & Manage processes for smooth running of operations (BAU)
- SLA Management /Availability Management /Capacity
- Infrastructure compliance management and governance
- Adoption of new technology /automation in BAU
- NOC operations management - monitor of infrastructure
- Responsible for AMC Management of IT infrastructure (including Software)
- OEM Management (Microsoft, Citrix, VMware, Nutanix etc)
- Team Productivity management
- Managing of Cost of Delivery (support cost)
- Cost optimization with innovation
- Defining, monitoring and managing the KRA for the team
- Upskilling and training of team
- 24- 7 Support Environment Management
- Team Mentoring /Coaching
- Expectation Management
- Escalation Management
- Senior stakeholder management (IT Heads/CIOs)- Past experience of managing a team of 50 to 100 with various skills in IT Infrastructure domain at different level (Citrix/VMWare /Wintel/NW), preferably in desktop virtualization
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