Vice President/General Manager - Technology

- Past experience of managing a team of 50 to 100 with various skills in IT Infrastructure domain at different level (Citrix/VMWare /Wintel/NW), preferably in desktop virtualization

- Process understanding of ISO20K /ITIL

- Understanding of infrastructure monitoring tools

- Good understanding of Wintel and Virtualization technologies

- 24- 7 Support Environment Management

- Manage the IT Infrastructure for Desktop Virtualization (Citrix/VMWare/Microsoft, on-premise & Cloud)

- Managing a team of 100 of Citrix/VMWare /Wintel/NW domain at different levels (L1, L2, L3 & L4, OMs)

- Build & Manage processes for smooth running of operations (BAU)

- SLA Management /Availability Management /Capacity

- Infrastructure compliance management and governance

- Adoption of new technology /automation in BAU

- NOC operations management - monitor of infrastructure

- Responsible for AMC Management of IT infrastructure (including Software)

- OEM Management (Microsoft, Citrix, VMware, Nutanix etc)

- Team Productivity management

- Managing of Cost of Delivery (support cost)

- Cost optimization with innovation

- Defining, monitoring and managing the KRA for the team

- Upskilling and training of team

- 24- 7 Support Environment Management

- Team Mentoring /Coaching

- Expectation Management

- Escalation Management

- Senior stakeholder management (IT Heads/CIOs)- Past experience of managing a team of 50 to 100 with various skills in IT Infrastructure domain at different level (Citrix/VMWare /Wintel/NW), preferably in desktop virtualization