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22/09 Chandra Sekhar
Senior Consultant at Live Connections

Views:6768 Applications:162 Rec. Actions:Recruiter Actions:7

Vice President/General Manager - Operations - BFSI Domain - BPO (15-18 yrs)

Chennai Job Code: 377961

Roles & Responsibilities :

- Process performance on SLAs / Scorecards / KPIs

- Drive Process Improvements through Kaizen, Six Sigma projects and by imparting domain knowledge to the teams.

- Meet and exceed stated Project Revenue & Margins, identifying and driving margin improvement initiatives

- Customer Satisfaction / Employee Satisfaction

- Working to grow the existing business penetration (EN business), Take strategic decisions in this regard

- Addressing all customer escalations and represent the Management in all key client governance forums such as MBR / QBR s, etc.

In addition, he/she will also need to :

- Participate and contribute actively for new client RFI/RFP's.

- Providing strategic direction to solutions for new opportunities under Financial market or in BFSI

- Review and approve Standard Operating Procedures, Account Maps, Process Manuals, etc.

- Provide all domain expertise related inputs and support on new deals being pursued in BFSI area

- Manage Team of 700+ FTE's in their current role if they are from services / domestic BPO's

- Work with hunting & farming teams and grow existing capabilities

- Would have handled P&L of $ 20 Million USD

- Develop a strong second line of Subject Matter experts

Desired / Key Skills :

- Capital markets domain good to have but not a must-have.

- Exposure to an Wealth Management, Financial Statement Spreading & Investment Banking

- Understand lifecycle of Wealth Management, Credit Analysis, Asset Management

- Participation in client presentations, site visits and the due diligence processes at client sites

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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