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07/12 Richa
Manager at Black Turtle

Views:238 Applications:59 Rec. Actions:Recruiter Actions:16

Vice President - Fraud Operations - BFS (13-22 yrs)

Noida Job Code: 1190520

- 13+ yrs of experience

- Should have knowledge and awareness around:

- US/UK Fraud Operations

- Have an excellent understanding of US/UK Fraud customers and strategic rules.

- Understand US/UK Fraud related activities and inbound/outbound/back-office metrics and delivery.

- Should have exposure to Fraud Contact Centre scheduling and staffing controls in order to meet SLA's

- Should have exposure to negotiating with On-shore stakeholders in order to agree Operations strategy with Senior stakeholders and well as obtain buy in on budgets resourcing etc.

- Proactively engage/agree plans and outputs with leadership in the customer sending business units (covering Transitions, Service Delivery, Performance Improvements, Issues Resolution and Complaints)

- Establish and maintain strong and effective working relationship with key stakeholders across businesses served.

- Strong influencing and negotiation skills also required to agree on targets, challenge unreasonable demands and set expectations in an amicable and collaborative manner

- Apply innovative and forward-thinking solutions to drive continuous improvements in the process and recommend ways to automate, eliminate and innovate to improve customer journeys - Being the think tank, ideating and implementing initiatives that streamline operational processes

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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