Vice President - Fraud Detection - Transaction Monitoring - SBI Card

SBI Card is Looking for Dynamic Individuals with indepth knowledge of Post-Acquisition Fraud Prevention in Credit Card domain with understanding of Transaction Monitoring systems & Analytics tools like Falcon, SAS etc, with excellent Leadership & Team Management capabilities.

Job Description:

Operational Excellence

- Manage Post-Acquisition Fraud monitoring process for SBI Card through fraud monitoring tool FALCON and proactive external reviews (outside Falcon) and meet the stipulated SLAs.

- Create and maintain robust SOPs, and processes enabling team to catch transaction frauds early through effective transaction monitoring and endeavor to minimize fraud losses and maintain performance better than the industry.

- Supervise Falcon and Additional Reviews Teams through Periodic performance reviews

- Build market intelligence and keep a check on the industry fraud trends in the post acq domain and the prevailing solutions / competition best practices through appropriate interactions with other players in industry, merchants, acquirers, networks (VISA, MasterCard, Rupay, Amex)

- Evaluate current processes/policies, formulate, and implement/align new fraud strategies through regular and periodic rationalization of rules for FALCON and Other Additional/Proactive reviews to proactively counter transactional frauds, drive fraud loss reduction and enhanced customer experience too.

- Analyze fraud trends to bring-out inherent and prevailing fraud risks and keep the stakeholders informed on the same. Use Analytics to find the upcoming trends and develop fraud strategy as per market & portfolio dynamics.

- Evaluate system and user productivity at periodic basis and Track system performance through metrics like AFPR, ADR, VDR, TDR.

- Synergize cross-functionally to identify & implement Process automation opportunities to improve process efficiencies & effectiveness and for better customer experience.

- Drive internal strategies for customer segmentation/priority decisioning and alert processing and account treatment champion / challengers etc.

- Develop and implement sustained mitigation mechanism for 'high in technology' frauds involving e-commerce, vishing/phishing frauds and network intrusions.

- Identify operational gaps in web, mobile, Bot, SMS platforms which may be leading to frauds.

- Sustained review and enhancements of CNP fraud tools e.g., Wibmo-Trident and additional authentication supports/services.

Project & Change Management

- Lead multiple development projects taking ownership of delivery. Establish and maintains project communications with all stakeholders.

- Drive Fraud Control projects prioritization by liaising with IT team. Maintain ongoing automation / change initiatives along with IT and other cross functional teams

- Develop BRD, test scripts, Project charters and ensure timely completion of testing.

- Lead the Projects team towards implementation of the proposed change initiatives including launch of new/modified fraud detection tools/ services / processes (new as well as existing) through scoping, BRDs, liaising with IT and testing/evaluation

- Engage with IT and other functions for defects tracking, approvals, implementation plan & PVT.

- Ensure that the project management team is able to work smoothly with full support of the stakeholders.

- Coordinate with the IT FPRs and track the project progress through effective project management skills and periodic IT prioritization and update meeting.

People Management

- Timely and comprehensive feedback to team members and mentor to improve area of concern / opportunity and recommend for relevant trainings.

- Regular Employee & Leadership Connect to ensure motivated & focused team.

- Provide insight on team goals and set realistic goals for team members.

- Work closely with hiring team for closure of open positions.

- Train new team members on business, process to ensure optimum productivity.

- Manage attrition. provide opportunities to team members within or outside the team/function.

Measures of Success

- Post-Acquisition / Transaction Fraud loss.

- False-Positive Ratio (FPR) for Falcon & Additional Review rules.

- Performance monitoring through ADR, VDR, TDR and productivity metrics.

- SLA Adherence %.

- Team Attrition%.

- On time Performance review for the team.

- Training & Coaching for team's growth & development.

- Regular Skip & Leadership connect with the extended team.

Skills Sets Required:

- Strong knowledge of Card Transaction Monitoring & Post-acquisition fraud monitoring processes including Falcon & other Transaction Monitoring tools.

- Outstanding communication, leadership and interpersonal skills with the ability to work effectively with people at all levels of the organization.

- Ability to objectively analyze current practices, identify improvement opportunities, build consensus and drive implementation.

- Good Stakeholder (internal as well external) management skills.

- Basic understanding of how own area integrates within the sub-function. Information exchange requiring tact and diplomacy is a significant feature of the job.

- Strong conflict resolution skills, and ability to execute under tight deadlines

- Well conversant with MS Office (Excel, PowerPoint and Word)

- Results focused, Ability to grasp complex change agenda.

Qualification:

- Postgraduate with minimum 12+ years of work experience / Graduate with 14+ years of experience.

- Prior experience of having worked on Falcon in Transaction Monitoring domain.

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