Vice President - F&A Operations - BPO Operations

Hiring VP - F&A Operations for an MNC BPO for Noida location. CA/CPA/CWA/MBA with 15 yrs+ experience into F&A all towers are best suited for this role.

Candidate should be at VP or AVP with 4yrs+ experience is MUST.

Candidate should have managed P&L responsibilities, multi geographic service delivery operations, client engagement, 200+ team size.

Must have 3rd Party BPO experience.

Detailed JD :

Work Experience Requirements

- 15+ years of post qualification experience

- 6+ years of supervisory experience

- Minimum 7 years in F&A function preferably in a 3rd party BPO environment

Education Requirements :

- Minimum - Post Graduation in Commerce.

- Certification in Insurance like INTRO 320, INS etc is desirable/Preferred

Span of Control :

100+ including AVPs, Managers, Leads, and AMs

Basic Function :

- Manage the Operational Delivery

- Ensure all migrations are managed seamlessly

- Map peer levels across client organization and establish peer level relationships within the client organization

- Establishing operational performance goals

- Work with the Sales, Client Relationship managers & Migrations team to provide support/oversight for new/ additional off shoring opportunities

- Put control measures in place to ensure adherence to budget and cost control

Essential Functions :

This position is responsible for F&A Operations outsourced to EXL. Key responsibilities include:

- Lead and manage F&A operations outsourced to EXL

- Ensure consistent service delivery in a consultative and solutions-based capacity

- Negotiating and finalizing SLA's with the Client - contract negotiation

- Establishing a review/ reporting mechanism with the Client

- Should have the ability to preempt potential issues and take proactive measures to address them

- Strive for high levels of customer satisfaction. Take responsibility to meet and exceeding client SLAs

- Provide guidance, supervision, and review to F&A operational teams to ensure that job responsibilities are met and are in line with Client's and EXL's goals and objectives

- Develop and manage strong independent relationships with clients at senior positions

- Oversee the continuous improvement of processes and the development of the team with the goal to achieve best practices and optimal output

- Lead and coach the team to recruit and retain high caliber staff

- Provide coaching, guidance, and support, set professional development plans to assist employees to reach their full potential through the Performance Management process

- Review the progress of attrition action plans and check effectiveness

This job may involve some international travel for the client meeting and due-diligence & migration of new processes. Hence, the candidate must possess a valid passport.