Vice President - F&A Operations - BPO/ITeS

Understanding of F&A - RTR / PTP / OTC \

Experience in leading large scale transitions - Preferred

Location: Hyderabad

GOL role - Managing a span of 600 people

- Individuals with expertise in managing Strategic roles

- Worked in a Client facing role

- People with a combination of Operations + Transformations.

- Driving Transformations, digital implementations in F&A
 
Responsibilities:

- Ensure delivery per customer expectation along with meeting defined SLA and ensure Customer satisfaction.

- Communicate, coordinate & initiate actions ensuring seamless & smooth function of the processes

- Coordinate within team & ensure all necessary information is compiled, reviewed, and approved (if necessary) for credit memos, refunds, credit investigations, client billings, adding new customers to the master file, and applying and reconciling cases

- Manage all monthly closing activities and month-end reporting

- Assess actual performance against standards to determine whether the team is on target to reach goals and takes corrective actions as necessary

- Implement and manage departmental processes and procedures to ensure strategies and directives of the department are carried out

- Provides direction and directives to the departmental team members in the performance of their duties, establishing work priorities and in achieving management objectives

- Directs relationships with hotel brands for legal and/or financial default processes, and ensures that defaults