1. MAIN PURPOSE OF THE ROLE: (F&A Delivery-E1/E2)

Key Responsibilities -

The role-holder -

Key accountabilities and responsibilities include:

- Delivery management

- Transformation & Industrialised Innovation

- Client relationship (at a Delivery level) & Client satisfaction

- Account business planning and strategy (E2 and above)

- Financial performance (Contribution Margin)

- Supporting Growth

- Contract Compliance

- Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related account activities

- Understands what it takes to manage a business and uses the insights to gain better understanding of a client's need and to position the right CG offerings in conjunction with the Practice to bring value to the client

- Ensure implementation of best practices in the areas of People, Process, Technology and Controls in conjunction with the Practice Teams (Process and Technology)

- Working closely with the Practice teams to deliver all Transformation & Innovation projects as agreed

- Working closely with the Practice & Practice Delivery team to arrive at new opportunities for better efficiency to the client using My Clients's ESOAR methodology underpinned by - 5 Senses of Intelligent Automation- .

- Working closely with the Practice and Practice delivery teams to implement relevant Technology platforms as well drive RPA Adoption across the processes

- Manages contractual re-negotiations to protect business interests while at the same time maintaining customer satisfaction (E2 and above)

- Manage the talent pipeline within the team in conjunction with the Practice to ensure organisation resilience on a short, medium, and long- term basis

- Support Account Development

2. PERSON SPECIFICATION:

Essential Skills and Experience -

1. 14- 16 yrs (E1), 15- 18 (E2) of proven experience in BPO in a global complex environment

2. Should have led large client delivery/portfolio delivery in the F&A space

- 100-200 FTEs (E1)

- 200-600 FTEs (E2)

3. Subject matter expert in the F&A domain - has a high level of expertise on Record to Report (R2R) processes including Controllership with a good level of understanding on Procure to Pay (P2P) and Order to Cash (O2C)

4. Subject matter expert in the F&A domain - has a high level of expertise on Purchase to Pay (P2P) and Record to Report (R2R) processes with a good level of understanding on Order to Cash (O2C)

5. Subject matter expert in the F&A domain - has a high level of expertise on Order to Cash (O2C) processes with a good level of understanding on Procure to Pay (P2P) and Record to Report (R2R)

6. Good experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation (RPA)

7. Leadership skills in a multicultural environment managing Global/Regional Delivery

8. Proven experience in a global complex BPO environment

9. Ability to influence at senior business stakeholders at the client end .

10. Strong relationship building, communication, and influencing skills

11. Ability to bring innovation to challenges and to overcome problems and obstacles as they arise as well as take action and produce desired outcomes with limited direction

12. Strong commercial awareness and project management ability

13. Experience in change management

14. Transformation mindset

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