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08/12 Sharath
Account Manager at Confidential

Views:1723 Applications:296 Rec. Actions:Recruiter Actions:67

Vice President - Domestic Operations - Insurance Vertical - BPO (15-25 yrs)

Mumbai Job Code: 519637

This is regarding an opportunity with one of our client in Mumbai to head the Domestic BPO operations - Insurance Vertical

Develop strategic & tactical plans to identify, analyze and effectively respond to clients needs, emerging trends and best practices

- Build and execute growth plans for accounts to achieve revenue

- Ensure Service Level Agreements (SLAs) for the process are met as agreed upon with clients

- Classify causes for non achievement of SLAs, develop solutions and execute them

- Supervise performance of processes every week/month and discuss the same with clients

- Develop and leverage client relationships to maximize bottomline results

- Establish and develop strategies to achieve operational growth as per organizational directives to maximize profitability and client satisfaction

- Ensure a Business Continuity Plan is in place for all processes

- Plan, develop and implement strategy for operational management to meet agreed organizational performance plans within agreed budgets and timescales

- Establish and maintain appropriate systems for measuring necessary aspects of operational management and development

- Monitor, measure and report on operational issues, opportunities and development plans and achievements within agreed formats and timescales

COMPETENCIES :

- Strategic Business - Perspective Sets the direction, has global/industry wide perspective and thinking, raises insightful tough questions. Values and devotes personal time to strategic planning. Considers long term impact and wider implications of the strategic plan.

- Business Acumen - Demonstrates entrepreneurial spirit has good understanding of how business makes money. Balances short term with long term. Takes a holistic view on cost, profit, market and value addition.

- Decision making - Clearly defines problems. Considers all the facts and alternatives available.Is willing to make firm and speedy decisions.Demonstrates objectivity and high quality in decision making. Takes calculated risks with contingency plans.

- Customer Focus - Personally keeps in touch with major customers and understands their changing needs. Drives a customer centric culture in the organization. Proactively anticipates and provides holistic solutions to delight customers. Responds to customer expectations and improves customer satisfaction indices (CSI) better than the market.

- Enabling People Performance J- ointly develops clear roles, challenging goals, expectations and accountabilities for people.Creates an enabling work climate. Allocates resources and supports people to success. Demonstrates faith in peoples capabilities and motivates them. Monitors performance and celebrates achievements.

- Communication and Networking :Communicates clearly, fluently and in a compelling manner to create understanding. Actively listens to people to understand and seek feedback. Ensures application of fair process.Establishes long term networking with significant external business partners and stakeholders for business gains.

- Team Leadership - Develops an exciting shared vision. Motivates, inspires, influences and pushes people to attain team goals. Walks the talk (open, fair and honest). Shares credit for success and takes accountability for failures. Celebrates success publicly.

- Ownership and Accountability for Results Demonstrates ownership for goals. Drives himself and others to achieve desired results Reviews and monitors progress with course correction to ensure success. Raises the bar after each achievement.

- Learnability - Proactively seeks opportunities to learn and relearn. Seeks new challenging experiences without fear of failure. Quickly attains mastery even in unrelated areas. Utilizes learning for improving performance.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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