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04/02 Soniya
Manager at Inflexon Point

Views:1775 Applications:302 Rec. Actions:Recruiter Actions:206

Vice President - Director Operations - Loan Business (7-11 yrs)

Gurgaon/Gurugram Job Code: 793710

Key Responsibilities:

- Strategize and Lead PAN-India Disbursement, Customer Service, Post Disbursement and Credit Operations function. Manage workflow and operations including loan account up-dation repayment, E-NACH process, reconciliation etc. with adherence to set TAT and quality parameters. Monitor loan disbursement, end-to-end KYC validation process with focus on meeting the set productivity and accuracy parameters.

- Lead, Coach and Mentor 50+ members team of Operations, Customer Service, Quality Check, Credit and Back office Operations.

- Gather and analyse customer feedback and performance metrics data, to improve customer service quality.

- Set up process of automated reports for MIS, process improvement, productivity and accuracy.

- Oversee on-boarding of various agencies / outsourced vendors and ensure compliance to set controls and standards.

- Continuously work on identifying gaps and implement changes that would enhance the process flow of various activities, thereby improving productivity and deliver improved performance. Desired Skills and Experience:

- 7-10 years of similar work experience in lending business.

- Good Team Management Skills

- Ability to strategize and improve processes and systems.

- Ability to prioritize in an ambiguous environment.

- Analytical and practical understanding of workflow, capacity planning and process implementation.

- Operational knowledge of documentation and security creation in respect of loan accounts.

- Internal and External stake holder management

- Masters from any business school preferred.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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