Vice President - Digital/Virtual Prepaid Card Program - FinTech

Manage the Digital/Virtual Prepaid cards product line issued by Company to allow the corporate employees to access their multi wallet account for tax saving benefits and reimbursements, pay for goods and services at merchant outlets/websites, manage health and wellness expenses, Flexible Benefits, avail credit, etc.

Job Role :

1. Set up the framework of Card Product architecture and card Management system.

2. Work closely with the technology team to set up the inter linkage with the Origination system, switch, Network, Bank systems for smoother transaction flow Work.

3. Set up and manage the processes covering the entire customer lifecycle which includes Setting up processes covering Card issuance, PIN, activation, transactions, online & NFC, authorizations, Fraud & dispute management, attrition. Put in place robust process mechanisms to monitor and review end to end journey.

4. Liaison with Operations, Fraud monitoring, technology, Service team to ensure the robust process.

5. Handling accounts, distribution and usage of cards

6. Build a frictionless customer interface for complaints and requests. Build the Card app section for service & X-sell to drive customer experience and revenue. Interact closely with the service team to understand customer pain points and build better processes and systems. Responsible for NPS for cards & also reducing customer complaints

7. Structure and manager the billing, card payment collection, reconciliation of the card products.

8. Closely review P&L and drive key revenue & cost items to optimize the same.

9. Will liaise with a payment network, Card partners, vendor partners to drive business goals. Work with internal stakeholders Technology, Risk, Compliance Sales, Service & operations, collections, Audit to ensure the robust mechanism.

10. Regulatory compliance and assessment Ensure adherence to regulatory guidelines for all card-related parameters. Ensure compliance with the card network.

11. Analyzing the trends on prepaid cards spends, category, segment, type of transactions, etc to increase PoS spends on the prepaid card base and also increasing the no. of transacting customer

12. Tracking the various income channels and commence drive to achieve business targets.

Job Requirement :

1. Strong domain knowledge of Prepaid card product & portfolio.

2. Well versed with card product, process & Compliance details related to Prepaid card.

3. Fintech Lending knowledge will be a Plus

4. Knowledge of VISA/MasterCard/RuPay/AMEX/Closed Loop products/ open loop.

5. Experience in payments and reconciliation

6. Worked on the PPI products in the past as a product head.

7. Minimum of 8 years of experience. Experience of working in the entire lifecycle of the Card product.

8. Knowledge of industry, technology, marketing, and product trends, Acquiring Industry and latest technologies

9. Knowledge of regulatory guidelines and norms

10. Excellent written & oral communication skills

11. Detailed knowledge of MS Xls, word, PowerPoint, Access, etc.

Note: this profile required immediate joining.