Vice President - Digital Transformation & Process Re-engineering - MNC BPO

Job Description -

Position Title/ Responsibility Level : Vice President

Reports to : Vice President, Global Head of Digital Transformation Framework

Span of Control : 2-3 SAVPS/AVPs

Location: Noida, Gurgaon, Pune, Banglore

Education Requirements - Grad/Post Grad/MBA in any discipline

Any certifications / trainings on Insurance/Healthcare/F&A domain is preferred, though not mandatory

Work Experience and Additional Requirements -

- 15+ years of overall experience including 5+ years of project management experience

- Must have 3-5 years of direct experience with demonstrated success and financial results

- Proven ability to drive a solution from start to finish (project management certifications are a plus)

- Experience in Insurance/BFSI/Healthcare/F&A domain will be given strong preference

- Experience of packaging and showcasing capabilities and solutions

- Willing to work in 24X7 environment

- Ability to travel as required domestically and / or internationally

PRINCIPAL ACCOUNTABILITIES :

Accountabilities :

Drive Digital projects and initiatives for value delivery Clients

Major Activities :

1. Develop value and innovation strategy aligned to key clients- strategic priorities

2. Support in organisational strategic priorities for driving value capture for the company

3. Collaborate with teams to strategize and execute value and innovation

4. Build strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation program

Key Performance Indicators -

1. Value delivered (in $) for company and Clients

2. Successful execution of Digital deliverables

3. Resolve implementations - Identify and execute at least three key transformation project impacting client business outcomes for strategic client relationships

4. Favorable client NPS / testimonials

Build domain specific solutions and diagnostic toolkits

Major Activities:

1. Support in building best practice compendium on domain led solutions

2. Support in developing capabilities for business development and solutioning for key prospects

Key Performance Indicators

1. Application of diagnostic toolkits representing key business footprint

2. Compelling solutioning from value delivery standpoint

Essential Functions -

1. Responsible for Diagnostic to Solution Proposal creation for Digital projects

2. Generate ideas for building - game-changing- capabilities by scanning the market/competition and internal operations

3. Build relationships with key business leaders and sponsors other stakeholders to drive uptake of innovation projects, define project vision, scope, requirements, and deliverables

4. Successfully collaborate with core and extended teams across the enterprise for deployment of Digital Solutions by internal and client showcasing and articulating the business case and value proposition

5. Create best in class products by integrating firm's product footprint and investments - automation, process simulation, re-engineering, domain expertise, analytics etc

6. Responsible for maintaining the Governance and reporting on projects to Business units, Leadership, clients

7. Maintain awareness of new and emerging operating practices, technologies such as robotic automation, machine learning, mobility, artificial intelligence and dynamic analytics and the potential application on operations

8. Managing client visits for prospects, existing clients with respect to transformation presentations

9. Providing transformation solutions and roadmaps for new deals / pursuits

10. Contribution of creation of showcase content, though leadership white papers, collaterals

11. Updates job knowledge by studying state-of-the-art tools, technologies, reading professional publications; maintaining personal networks; participating in professional organizations

Primary Internal Interactions -

- Business and Account Leadership

- Quality & Process Excellence

- Advanced Automation & Robotics

- Analytics

- Products and Platforms

- Operations SME's & Supervisors

- RFX and deal team

- Client Management team

- Other enabling functions on need basis

Primary External Interactions -

Existing and Prospect clients

Technical Skills:

- Lean Six Sigma background and project management

- Experience in industry domains e.g. Insurance, utilities, travel, F&A is preferred

- Excellent working knowledge of MS Office - MS Excel, Power Point, Word Doc, Outlook

- Proficient with MS-VISIO for flowcharting/process mapping software

- Experience of packaging and showcasing capabilities and solutions

Process Specific Skills

- Preferred conceptual understanding of the Insurance industry

- Understanding of Insurance processes (eg. Claims, Policy administration, Origination, Underwriting etc.),though not mandatory

Soft skills (Desired) -

- Good Interpersonal skills

- Good written and oral Communication

- Strong Presentation skills

- Multi-tasking and prioritizing ability

- Project management skills to drive improvement projects / initiatives

Soft Skills (Minimum) -

- Strategic focus and strong business acumen

- Demonstrates a global mindset

- Demonstrates an intellectually agile and analytical approach and thought process

- People Management

- Stakeholder Management

- Is a brand ambassador

- Conformance to policies / compliances with auditing skills and eye for details

- Ability to coach and give feedback on an ongoing basis.

- Problem solving skills

- Ability to resolve conflicts constructively and lead in a continually challenging environment

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