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Vice President - Customer Support & Operations - SaaS - US & EMEA (12-24 yrs)
Industry - IT-Software / Software Services
Category - IT & Systems
Skills - Customer support, operations, SLAs, US, EMEA, Saas, platform
Job Type - Permanent
Job Description - Come join a global brand and be part of their growth story as a VP Customer support & Operations.
Client Details
Our client is a global SaaS company with its clientele across US and EMEA.
Description
You will be responsible to:
- Manage operations & global tech support
- Focus on US/EMEA market customer accounts
- Ensure resolution of issues within agreed SLAs
- Review all change requests, escalations, service requests and customer satisfaction
- Lead 200+ engineers including senior directors, leads and operations
- Re-design, implement support processes
Profile
Ideal Candidate:
- 12+ years of experience
- Must have a long stint in SaaS companies supporting SLAs
- Exposure in US and EMEA region
- Led a big team of more than 100 people
Job Offer
Apart from the attractive remuneration, you will be leading a big team and working very closely with the top management.
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Vikas Sharma on +91 80 6826 6843.
Contact - Vikas Sharma - +91 80 6826 6843
The Apply Button will redirect you to website. Please apply there as well.
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