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09/05 Manjunath
Executive Search at ABC Consultants

Views:571 Applications:152 Rec. Actions:Recruiter Actions:56

Vice President - Customer Success - SaaS Product Firm (15-25 yrs)

Bangalore Job Code: 1258134

Position : Vice President Customer Support/ Customer Success

Location : Bangalore

Exp : 15+ yrs

- Senior leader with 15+ years of Customer Support experience with significant exposure to BFSI verticals.

- Looking for leader from BFSI/Fintech background & should have coming from product based companies or managing financial services products

- You will be will be responsible for the strategic direction, leadership and delivery of all customer support globally.

- Responsible for managing post production customer support services that complement software product delivery services.

- Strong leadership experience managing 150-200 strong global team.

- Should have good experience managing a Customer Support for large enterprise customers in diverse geographies.

- Experience managing a SaaS / PaaS offering

- Own and lead Enterprise Customer Support function for global customers providing L1, L2 and L3 Support

- Own and Improve Net Promoter Score and Customer Satisfaction and other customer metrics

- Good experience in engage the customer service team and drive additional revenue opportunities through service

- You will be a key stakeholder and thought leader and responsible for overall solution delivery practice,

- Working with organization's delivery leadership to drive the long-term customer success roadmap

- You will be a single point of contact of the global customer across the organization

- Good experience to enterprise lending solutions

- Good experience with the management of emerging technologies

- Excellent people, technical and communication skills. Ability to relate across multiple levels and across cultures

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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