Customer Success - North America (EST Timings)   Timings : EST   Location : Gurgaon   Responsibilities :   - Drive Customer Success Outcomes   - Increase renewal rates and reduce churn   - Expand our revenue in accounts through cross-sell and up-sell   - Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores   - Drive new business growth through greater advocacy and reference-ability   - Define and Optimize Customer Life-cycle   - Map customer journey   - Develop listening points in journey (e.g., usage, satisfaction, etc.)   - Standardize interventions for each point in journey   - Define segmentation of customer base and varying strategies   - Identify opportunities for continuous improvement   - Learn from best practices in industry   - Manage Customer Success Activities   - On-boarding   - Training   - Professional Services   - Customer Support   - Customer Success Management   - Renewals   - Cross-sell / Up-sell   - Advocacy   - Measure Effectiveness of Customer Success   - Define operational metrics for team   - Establish system for tracking metrics   - Create cadence for review within team   - Expose subset of metrics to executive team, company and board   - Lead World-class Customer Success Team   - Recruit experienced leaders for each functional role   - Attract high potential individual contributors into team   - Create rapid on-boarding process for new team members   - Foster collaboration within team and across customer life-cycle   - Encourage continuous learning within team   - Enhance Effectiveness and Efficiency Through Technology   - Support systems   - Customer marketing software   - Reference and advocacy solutions   - Customer Success Management platform   - Inspire Customer Success Across Company   - Create company-wide culture of Customer Success   - Align with Marketing around marketing to existing clients   - Align with Product around driving product road-map   - Align with Sales around cross-sell and up-sell and focus on selling with a retention focus   - Align with Finance around measurement and forecasting   - Align with Executive Team around key metrics and objectives   - Drive company-wide definition of ideal customer   - Create company-wide customer feedback loop   Required Experience/Skills :   - 5+ years experience in leading customer-facing organizations   - Ability to manage influence through persuasion, negotiation, and consensus building   - Ideally combined background of post-sale and sales experience   - Strong empathy for customers AND passion for revenue and growth   - Deep understanding of value drivers in recurring revenue business models   - Analytical and process-oriented mindset   - Demonstrated desire for continuous learning and improvement   - Enthusiastic and creative leader with the ability to inspire others   - Excellent communication and presentation skills   - Relevant Bachelor's degree preference for computer science or related degrees

Delhi NCR

Vice President - Customer Success - North America - IT 

Vice President - Customer Success - North America - IT  ,Job Description for Vice President - Customer Success - North America - IT  in EVC Ventures in  Delhi NCR for (6-13) years of experience. Apply Now!

Job Description for Vice President - Customer Success - North America - IT  in EVC Ventures in  Delhi NCR for (6-13) years of experience. Apply Now!