Vice President - Customer Success & Global Implementation - IT

TITLE - VP Customer Success & Global Implementation

Role

The role would encompass to Lead the Global Customer Success teams at a leading IT Company. The person would head the team that manages the entire customer portfolio world wide which accomplishes full post sales customer lifecycle - Product implementation and launch, training and consulting, driving product adoption and performance, cross sell and upsell.

The role involves leading several specialist teams of Account Directors, Customer Success Strategy & Insights, Customer Success Managers, Managed Services Operations, Product Technical Support, Training and Presales & Partner/Alliance Management.

Desired Candidate

- 13-18 Years of experience in the IT Industry

- Relevant Exposure in Customer Support and Product Management

- Enterprise Solution Management

- Sales and Operations Management

- Part Account Mangement

- Product Implementation

Skill Set

- IT Strategy Development & Implementation

- IT Delivery & Execution

- Account / Engagement Management

- Customer Success

- Program / Project Management

- Vendor Management

- Workforce Strategy

- Java

- Nearshore LATAM(Mexico,Costa Rica) strategy

- Transition Management

- Change Management

- Security & Risk Management