In this role you will be responsible for building out a robust, Customer Success Program, own the post-sale customer journey, including onboarding and training, technical support, referral requests, and cross-selling new products or functionality into our existing customer base. - 10 to 15 years of experience in a similar role, 3+ of which should be from a SaaS company. - Worked in client facing roles in the areas of Onboarding post sales, manage training programs - Managed Account relationship, conducted NPS surveys and corrective actions to ensure Customer Retention. - Established, tracked and reported SLA to measure account performance. - Have worked with Product Design teams to create good content for client material. - Excellent Communication and interpersonal skills. Able to effective manage uncertainty, changes. - Act as voice of customer, providing feedback to improve core product, marketing and sales processes. - Facilitated forums, utilized surveys and webinar to identify features to be implemented into core product. - Drive Sales opportunities - Exposure Marketing, Martech solutions is desirable.

Bangalore

Vice President - Customer Success & Account Management - IT 

Vice President - Customer Success & Account Management - IT  ,Job Description for Vice President - Customer Success & Account Management - IT  in Prathima H S in  Bangalore for (10-15) years of experience. Apply Now!

Job Description for Vice President - Customer Success & Account Management - IT  in Prathima H S in  Bangalore for (10-15) years of experience. Apply Now!