Vice President - Customer Service - BFS

- Knowledge of equity markets/capital markets, Knowledge of regulatory compliance

- Responsible for delivering superior customer experience through robust systems, processes and practices

- For defining customer service standards (and related internal processes to support customer service standards)

- For adherence to customer service standards

- For escalations and resolution

- For defining quality standards related to customer service

- For driving quality initiatives throughout CSE team

- For creating a quality conscious organization