Vice President - Customer Life Cycle Management - BFS

Personal responsibility for making decisions in both simple and complex issues within given timelines.

- Guide the team in taking up necessary projects that help in achieving the stated objectives

Core Responsibilities:

- Develop and strategize plans to achieve portfolio growth and drive profitability

- Ensure that Loyalty program becomes the prime pitch for all channel teams

- Ensure that CLCM journey for entire SA & CA base is defined and implemented

- Ensure that relevant analysis is done on the portfolio base and insights used intelligently for actioning

- Define performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year.

- Undertake training for self and ensure that the team is also provided relevant trainings

Risk:

- Ensure that all dashboards and reports are published correctly and to the relevant recipients only