Job Summary - Vice President (Operations & Credit)

The Vice President of Operations & Credit will plan, direct, coordinate, and oversee operations and credit evaluation, underwriting activities in the organization, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization.

Supervisory Responsibilities:

- Recruits, interviews, hires, and trains management-level staff in the department.

- Oversees the daily workflow of the department.

- Provides constructive and timely performance evaluations.

- Handles discipline and termination of employees in accordance with company policy.

- To lead a team from front and create a robust mechanism and model of Operations & Credit.

Duties/Responsibilities:

- Establishes, implements, and communicates the strategic direction of the organizations operations division.

- Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.

- Collaborates with other divisions and departments to carry out the organizations goals and objectives.

- Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.

- Ensuring KYC and documentation compliance in tandem with RBI guidelines and review time to time. Implement changes in internal documentation & processes as and when guided by regulatory bodies.

- Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organizations business plan and vision.

- Credit function will formulize evaluation & underwriting policies as and when guided by internal compliance team.

- Closely work with technology team for implementation of those into grid mechanism and responsible for system UAT time to time.

- Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.

- Reviews and approves cost-control reports, cost estimates, and staffing requirements for projects.

- Establishes and administers the department's budget.

- Presents periodic performance reports and metrics to the chief executive officer and other leadership.

- Maintains knowledge of emerging technologies and trends in operations management.

- Identifies training needs and ensures proper training is developed and provided.

- Performs other related duties as assigned.

Required Skills/Abilities:

- Excellent verbal and written communication skills.

- Strong supervisory and leadership skills.

- Extensive knowledge of the principles, procedures, and best practices in the industry.

- Excellent organizational skills and attention to detail.

- Strong analytical and problem-solving skills.

- Proficient with Microsoft Office Suite or related software.

Education and Experience:

- Master's degree in Business Administration, Logistics, Finance, Engineering, or other industry-related field required; MBA preferred.

- At least 10 years of industry-related experience including three years in upper management required, preferable from Banking / finance or NBFC sector.

Physical Requirements:

- Must be able to travel (if required)

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