Upgrade to Pro Member
Vice President - Contact Management - BFSI (10-18 yrs)
Please find the below JD.
- An excellent understanding of the latest technology available in the contact world, including digital, IVR, and Inbound.
- A sound working knowledge of Workforce Management.
- The role has the ability to improve efficiency and profitability for the bank through the provision of an effective contact strategy combined with the efficient use of collections staff.
- Flexibility of working patterns, to include up to 40% regional travel.
- The role holder will be technical in nature, and this experience will assist the delivery, and building of Contract Strategies across many contact channels to leverage increased customer interaction.
- The role holder must have the strong ability to understand the fluidity of the individual stakeholder needs and ensure that commensurate focus is placed on the correct contact strategy and channel used is employed to ensure that contact is maximized. To include how to leverage the systems based on different IT, regulatory, compliance, resource limitations, and business continuity challenges.
Pratibha Ghugtyal
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
