Vice President - Consumer Business & Wealth Technology

Responsibilities :-

- Drive process improvements and innovation

- Create a risk free & operational experience culture

- Interpret business requirements into design solutions

- Understand the design and development of the project lifecycle

- Creation and maintenance of system, functional and reference documentation.

- Conduct analysis and recommend bug fixes for production incidents

- Provide On-call support & root cause identification of incidents

- Carry out daily health-check activities involving application checks, system checks, and database checks and related on production systems / servers

- Report root cause of the incidents and present ideas on how to prevent the incidents from occurring in future

- Ensure adherence to incident and change management processes

- Regular engagement with Business, Support partners & Systems Teams looking to adopt and apply the best practice of Service Support

- Dashboards & reporting to Stateside & GDCE leadership, driving business reviews

- Relationship management with Stateside & GDCE stakeholders

- Engage in minor ad hoc development projects focusing on process re-engineering and improvement

Mandatory Skills :-

- 18+ years of experience in Development/Testing and Production Services preferably Online experience

- Strong business domain / Functional knowledge of Production Services

- Work with senior mgmt & stakeholders to identify problems, suggest solution and implement improvements.

- Ability to communicate and influence global stakeholders in a fast paced operating environment

- Hands-on problem solving skills with prior development background

- Working knowledge of multiple technologies - J2EE or .Net, Mainframe, RDBMS/Hadoop

- Strong experience in driving intelligent automation leveraging RPA, AI/ML

Preferred Skills :-

- Customer Experience preferably in Retail or Banking background

- Knowledge of high throughput transaction processing platform

- Intelligent Automation tool-kit - RPA & AI/ML

- Dev/Ops - Continuous Integration and Delivery

- Monitoring & Performance tools - Loadrunner, AppDynamics, Sonar

- Understanding of Infrastructure Optimization, MIcroservices and Cloud Engineering

- Agile (Scrum or Kanban) - experience in transformation from Waterfall development methodology is a plus

- Call Center Technologies - Genesys, Nuance, Nice is a plus