Vice President - Collections Strategy - BFS

Key Roles & Responsibilities:

- KPIs measurement and insights to bring further efficiencies, improvement opportunities driven through sound data analysis

- Design, propose and drive Champion Challenger Strategies

- Drive Agency performance improvements

- Debt Management Costs Optimization

- Planning and periodic forecast on allocations and capacity requirements

- Evaluate different models - direct to field, caller-runner models; systems/strategies on repossessions, settlements, Assets under possession management and disposal; strategies on various legal recourse; skip tracing etc. and bring innovations

- Drive customer-360 view; leverage information available from different customer touch-points

- Work closely with product/portfolio risk teams and BIU teams towards understanding and effecting portfolio changes into insights for effective and efficient DM operations