Job Description:

The Manager will be responsible for managing a team of 15 -30 members and will work closely with colleagues at onshore location to address operational issues. Overall 9+ years of operational experience and responsible for overall performance of the team & ensuring that day to day operations function smoothly and issues are resolved. The Manager will assist in hiring people and would be responsible for conducting meetings with the team as well and document one to one on a monthly basis. Would be working with onshore teams closely to share best practices. Other responsibilities includes cross-training succession planning, preparation of management reports and initiatives and interfacing with the different dept to ensure timely and accurate processing of all activities on a daily basis within the given timelines.

Process Management:

- Co-ordinate the activities of the team

- Ensure quality /quantity of processing is maintained as per SLA.

- Monitor volume inflow and ensure sufficient resource and workflow allocation in a justifiable manner

- Serve as a technical operational expert for queries from the Clients/team members etc.

- Building a strong mechanism to take care of the volume peeks season

- Ensuring closure of tasks within prescribed SLAs.

- Ensure strict adherence to internal and external process guidelines including compliance and legal so as to build and maintain robust control environment.

- Identifying operational risks proactively and mitigating appropriately.

- Serve as an internal/external escalation point for the process.

- Monitoring and controlling workflows.

- Ensure adequate back-ups are created for all critical positions and assist other teams during contingencies (Staff shortage, high-volumes etc)

- Work very closely with the process owners /stakeholders and other internal clients for overall growth of the banks business.

- To be top of the day to day processes and deliverables.

- Single point of contact for teams under scope in Chennai for Global stakeholders

Process Development:

- Identify & implement opportunities for process improvement initiatives within the team.

- Create an environment of innovation and improvements.

- Identify areas of improvements through brainstorming with team members and onshore peer groups.

- Drive or initiate projects which can add value to the process, people & business.

Staff Management:

- Effectively manage a team size of 15-30 individuals including TLs and Managers.

- Staff development through strong engagement and training need analysis.

- Staff performance appraisals on regular basis. Regular one to one's are conducted and documented.

- Engage staff in various initiatives.

- Facilitate change initiatives.

- Ensure career path is drafted and discussed frequently with the staff.

- Manage attrition as per company standards.

- Responsible for conducting daily/weekly staff meetings and monthly one to one session with the team.

- Ensure team morale and motivation in high through team building and regular interaction.

- Effective delegation where appropriate.

- Ensure team work culture is practiced.

- Develop career development plan for top talent and review on a periodic basis.

Skills required:

- Graduate/Post Graduate in Business management/Commerce.MBA would be added advantage.

- Good knowledge on capital market products.

- Good Knowledge about Collateral Management (Margining, CCP, Portfolio Recs), OTC Derivative products, valuations etc.

- Expertise knowledge on Portfolio Reconciliation and the regulations surrounding the Collateral Management scope.

- Strong exposure to migration methology, process documentation, project management, managing stakeholders.

- Strong analytical skills, detail orientation, service commitment, and excellent organizational and interpersonal skills.

- Ability to identify and develop strong working relationship with internal partners as well as external Clients groups.

- Overall 9+ years of operational experience out of which minimum 2+ years as people manager.

- Coaching and feedback ability.

- Flexible to work in shifts.

If you find it is suitable then please send me your updated CV with below detail or provide me a reference .

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Tejashree Waradkar
Team Leader
Dir No: +91 22 66848548

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