Vice President - Business Operations - RPO/Shared Services

Looking for an experienced professional in Business Operations with a demonstrated history of working in the RPO (outsourcing/offshoring industry). Skilled in Key Account Management, Negotiation, Operations Management, Service-Level Agreements (SLA), Business & Process re-engineering People & Change Management.

Key Responsibilities:

- Oversee day-to-day company operation and Define and implement operations strategy, structure, and processes.

- Manage the quarterly and annual budgeting process and P&L responsibilities.

- Plan and execute new RPO strategies to address competitive, complex business issues aimed at reducing costs, increasing efficiency, and improving bottom line results and ensuring ROI to the client

- Effectively communicate with the team to ensure they are in best shape to deliver the best every time and in turn achieving the business plans and goals

- Manage various operational aspects of the RPO division, including operations management, employee relations, performance management, and team management

- Ensure specific short-term plans are aligned with the broader business objectives and comply with the best industry practice

- Build and sustain collaborative relationships with AVPs to enable delivery of challenging business plans

- Take initiative to identify client needs and made recommendations for implementation of innovative RPO strategies to meet business objectives and managed service level agreements with clients

- Spearheaded a team of AVPs to enable delivery of RPO business and operations plan

Additional responsibilities:

- Monitor performance to proactively identify efficiency issues and propose solutions.

- Maintain a working knowledge of all phases of operations.

- Coordinate support to operations throughout the business.

- Interview, hire, train, and mentor the operations management team.

- Provide regular performance updates to the senior leadership team.

VP of Operations Qualifications/Skills:

- Proven track record as a team leader with an understanding of management practices

- Demonstrated project and budget management skills

- Strong business acumen with a broad understanding of fundamental business principles

- Analytical problem-solving skills with impeccable attention to detail

- Ability to set overall strategy and drive process improvement

- Excellent oral and written communication skills

- Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment

- Proficiency in Microsoft Office (Outlook, Excel)

Education and Experience Requirements:

- Bachelor's degree in business, accounting, or a related field

- MBA, MAC or equivalent graduate degree preferred

- 10-12 years supervisory experience in operations or related field

- Multi-team management experience

- Previous P&L responsibility preferred