- Strategize and lead the Institutional Refinance Relationship Management team across all customers

- Segments towards achieving the targets in consultation with the Head of Business Operations.

- Evaluate potential Institutional Refinance business deals by analyzing market strategies, feasibility, risk management and internal priorities.

- Develop solutions and negotiation strategies by analyzing Institutional Refinance business strategies, operations and clients' needs.

- Define, drive, and continuously improve the relationship management framework and business policies for the Institutional Refinance / Business Operations.

- Lead closure of the new Institutional Refinance / Business deals by negotiating contracts with clients as and when needed.

- Develop expansion strategy for Institutional Refinance/Business into new customer segments, geographies, products as per the strategic plan in close consultation with the Head - Refinance.

- Assist Head of Business Operations in implementation and Change Management for adherence to strategic direction in Institutional Refinance cost management, goal setting, alliances, employee relations, customer satisfaction and risk management.

- Assist Head of Business Operations in preparing annual Institutional Refinance business plans and operational budgets through internal and competitive benchmarking analysis.

- Ensure design of up-to-date policies and operating procedures for the all Institutional Refinance / Business customer segments and products.

- Lead Relationship Managers for all customer segments and set targets towards the shared strategic goal.

- Oversee timely and effective end-to-end service fulfillment (lead origination, underwriting, collections, and monitoring & Follow-up) by ensuring close collaboration between

Relationship Managers, Refinance Executives, Lead -Refinance Appraisal Processing & Information Dept., and Monitoring and Follow-up field coordination team across India.

- Develop and maintain good industry contacts and increase the visibility and acceptance in the market.

- Locate or propose potential business deals by contacting potential clients (Banks/NBFCs/MFIs).

- Ensure collaborative working with Risk & Compliance,RAPID and Treasury & Accounts to deliver effective customer engagements.

- Enhance strategic collaboration across customer segments (Banks, NBFC, MFI etc.).

- Acquire new customers and increase wallet share from existing customers to increase business and market reach as per the strategy.

- Have periodic discussion with customers on customer satisfaction.

- Ensure timely and accurate preparation of various periodic reports and memorandums for submission to various committees for sanction / asset liability management /delinquency management, etc.

- Acts as approver, signatory, and checker as per the delegation of authority.

- Represent Co. Refinance/ Business with external stakeholders (public forums, conferences, seminars, customers, partners, media etc.) to enhance the brand and market positioning.

- Scan market and implement best relevant practices for Institutional Refinance / Business.

- Build, develop and retain the manpower aligned to the future requirements.

- Ensure focus cascading of Institutional Refinance business objectives into individual objectives and review performance against the same.

- Create a culture of ownership, respect, accountability, and understanding of business priorities in the Institutional Refinance business.

- Any other assignment as decided by the CEO .

Requisite skills

- Sound knowledge & understanding of the MSME industry and the latest trends and happenings in the financial sectors.

- Sound knowledge & understanding of government, RBI regulations and norms requirements.

- Should have excellent sales, account management, influencing, negotiations, customer service skills.

- Should have excellent people/stakeholder management skill.

Please feel free to get in touch with us in case of any queries. If you feel that this profile doesn- t suit you, then kindly share it with someone whom you think will be a right fit.

Smily Jindal
Leadership Hiring
Landline - 01171427040

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