- The role is a people leader role managing service delivery for the Surveillance and Best Execution Monitoring processes across various regions and asset classes. The role requires strong business understanding, project management expertise, control focus, knowledge of multiple products and P&L impact, and high quality engagement across levels to drive change, productivity gains and control benefits.

Principal Accountabilities : Key activities and decision making areas -

- Lead, motivate and manage the team, handling contingencies, learning & development, backup, succession & progression planning, and hiring management.

- Ensure service delivery of processes across as per the standards set out in PLAs and operating with high degree of governance in a well-defined control environment

- Establish Best Execution monitoring processes through drafting project requirement, determining appropriate sampling logic, testing strategic system for effectiveness and efficiency across regions (other than UK) & products

- Ensuring PLA / Business MI structure to provide analysis, trends, outliers and issues to the Best Execution Committee per asset class (GFX, Equities and FI)

- Ensure continuous review of processes with the objective of improving service delivery timeframes, control environment and to identify areas of improvement

- Tight control on direct costs, identify & implement areas for process improvement / standardization / automation to achieve reengineering saves, support analysis and project rollouts. Foster a culture of Being Commercial, with an Ambitious Change Mindset

- Contribute to strategic planning & decisions in senior management meeting

- Agree audit issues and actions (if any) with BRCM/internal/external auditors in close-out meeting and implement as per the agreed deadline

- Grow footprint by showcasing high quality service delivery, centralization benefits especially quality and productivity improvements

- Customers / Stakeholders

- Direct customers are the in-country senior management and teams; other stakeholders GM Operations, IT, Risk, Front Office, central finance functions, other teams in, etc.

- Ability to communicate at all levels

- Understand stakeholder needs and manage expectations

- Assist senior management in strategic planning and decisions

- Maintain effective relationship with business areas and identify areas of service improvements through regular calls and feedback

- Influence and escalate key customer issues in an effective way to ensure timely resolution

- Present MI per asset class (GFX, Equities and FI) to the respective Best Execution Committee comprising of senior FO & Compliance management

- Leadership & Teamwork

- Set clear direction, objectives, performance targets and standards of behavior aligned to strategy.

- Effectively communicate organization strategy and goals. Ensure people are clear about what and how they need to deliver; Take prompt actions to resolve and address under performance

- Encourage quality self-assessments, and carry out periodic assessment and appraisals within internally stipulated deadlines with no exception

- Understand career/personal aspirations whilst managing expectations and focus on developing and inspiring people to achieve their full potential.

- Enable enhancement of soft skills and technical competency of team by putting together a development plan with them

- Motivate, develop, reward and recognize team members, manage staff expectations, and maintain work-life balance

- Work as one team in letter and spirit with all stakeholders

- Create an environment within the team which fosters free sharing of knowledge & ideas

- Champion Balance & Inclusivity and diversity

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