Knowledge :

- Good understanding of Global Transformation Business Transformation Frameworks, Agile methodologies and best practice techniques

- A thorough understanding of the purpose, values, culture and fundamentals of Global Transformation

- Outstanding understanding of Group structures, processes and objectives

- Very strong knowledge of the external environment - regulatory, political, competitors etc.

- Basic Business reengineering knowledge

- Business analysis, requirements gathering and design techniques

- Change management and implementation management techniques and approaches Experience

- Proven track record as an outstanding analyst, consultant and/or project manager

- Overall financial services industry knowledge with specific functional expertise

- Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects

- Exposure to business case development and a sound understanding of how design enablers underpin business benefits

- Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).

- Effective communication, inter-personal and negotiating skills

- Excellent decision making and problem solving ability

- Sound judgmental skills to identify and resolve problems

- Experience of managing resources using appropriate communication, delegation and planning skills

- Ability to motivate and lead people, employing appropriate management styles

- Proven ability to work across regions whilst maintaining a global perspective

- Proven ability to work with senior stakeholders and sponsors

Capabilities :

- Business Analysis & Design

- Achieving Excellence

- Delivery at Pace

- Impactful communication

- Business Case and Benefits Realisation

- Change and Implementation Management

- Planning and Plan Management

- Stakeholder Management

- Problem Solving and Critical Thinking

- Collaboration

- Commerciality

- Resource and Team Management

- Consultancy

Qualifications and Accreditations :

- Certified Business Analysis Professional (CBAP) - Expected to work towards qualification

- Lean Six Sigma Green Belt

- Degree in Business Information Systems or a related field - Differentiator

- Degree in business administration / management / economics, engineering and science - Differentiator

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