Company : Bank

Position : AVP/VP

Experience : Minimum 10 years

Education : Post Graduate

Location : Mumbai

CTC : 30 LPA to 32 LPA

Mandatory skill set :

- Project and programme management experience for consumer durable.

- SQL, CRM, SFDC, Finnone, Dealer portal, Brand portal, Sales App, Delivery App, etc - any two combination

- BRDs, UAT testing

Job Specification :

We are looking for experienced candidates for process re-engineering and bring new ideas into the business. For this role we want someone who can review and re-design the existing processes/systems to bring in process efficiencies.. Candidate must be innovative and good at relationship building. Candidate should also have strong analytical skills. Knowledge of systems, processes and policies.The candidate is also expected to lay end-to-end process for the loan product that is being managed.

Job Responsibilities :

- Gain a deep understanding of existing processes and policies, identify and fill process gaps and generate new ideas to bring in efficiency and reduction of TATs across all processes.

- Scope and prioritize activities based on business and customer impact

- Research new technological trends so as to figure out how to incorporate them into products. Also, conduct competition product/process comparison.

- Lead the development of project plans, scope BRDs, UAT testing and appropriate systems documentation

- Facilitate team input into various stages of product development and design

- Coordinating with cross-functional teams like Projects, IT, Operations, Policy, Technology and Sales, to create and continuously enable changes in products, workflows, policies etc.

- Defining new processes and documenting of processes related to the loan life-cycle

- Undertaking projects to identify gaps in processes and initiate corrective action wherever required, including improvement in end-to-end login-to-disbursement turnaround time.

- Take ownership of all system related activities including SFDC, Finnone, Dealer portal, Brand portal, Sales App, Delivery App, etc.

- Strategically responsible for customer experience - Innovation, Conceptualize and Implement Digitization of customer service framework, Product development and management, New CRM implementation and integration,Automation of customer service processes, and redesigning of core system to support mobility

- Taking complete ownership of user experience across CD business for customers, dealers & sales staff.

- Create prototypes and design flow; present the mock designs to the team/ management and seek approval to take live

- Driving digital penetration of customers through various initiatives and projects

- Automation of all MISs

- Define and analyze performance metrics & prepare project status and feature

- Continually review existing processes to develop suggestions for improvements

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