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15/01 Tavleen Bindra
Senior Consultant - Sales & Marketing at Crescendo Global

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Vice President - 3PL Operations - B2C eCommerce Logistics & Shipping Solutions (6-12 yrs)

Delhi Job Code: 1033505

An exciting opportunity for an individual with hands on experience in managing large scale ecommerce logistics operations, last mile logistics, 3rd party logistics with experience in working in Ecommerce Logistics Industry. You will be a part of supply chain vertical largely focusing on understanding of Customer / Buyer Profiling, Categories, Demography of ecommerce users & deep understanding of the KPI's & KRA in Last mile delivery, Marketplace Pickups, Escalation Handling. You would be handling the entire 3PL Operations and Last mile delivery bit - managing the entire strategic and operational bit for logistics in Ecommerce setup.

If you have the proven experience in in managing large scale ecommerce logistics operations, last mile logistics, 3rd party logistics with experience in working in Ecommerce Logistics Industry then please read on and apply!

LOCATION: Delhi

YOUR FUTURE EMPLOYER:

Well renowned Indian Origin firm providing eCommerce Logistics and Shipping Solutions.

RESPONSIBLITIES:

- Understanding of Customer / Buyer Profiling, Categories, Demography of ecommerce users & deep understanding of the KPI's & KRA in Last mile delivery, Marketplace Pickups, Escalation Handling

- Deriving business inputs from the data & behaviour analysis & communicating to internal stakeholders in a polished and consultative demeanour

- Partnering closely with the internal development teams, products, finance to guide the direction of our product offerings which ensures better visibility to key client

- Lead Seller Pickup Team, Last Mile Delivery Team, Ticketing & Escalation Teams & drive the KPI's around the same owning the NPS related to Seller Pickups, Non Deliveries, Escalation Management our product offerings which ensures better visibility to key client

- Handling the entire 3PL Operations and Last mile delivery bit - managing the entire strategic and operational bit for logistics in Ecommerce setup.

- Charting out the strategy for capacity planning and expansion with existing 3PL for ensuring adherence of Operational SOP, Personnel Policies and all the statutory/legal compliances in Fulfilment Operations

- Developing last mile strategy to delivery on 1 & 2 day delivery models

- Working cross team with sales, product, operations and technology and marketing to be able to capture feedback and share information and knowledge on the features and product value.

REQUIREMENTS:

- Young & dynamic individual with Masters from Top B Schools with 6+ yrs experience in managing large scale ecommerce logistics operations, last mile logistics, 3rd party logistics with experience in working in Ecommerce Logistics Industry.

- Strong sense of data analysis with a business focus to identify defects, trends in Last Mile's performance for COD, Prepaid, Non Delivery Reasons, Pickup Failures across clusters

- Extremely agile in Stakeholder handling with a root cause analysis mindset

- Should have a brief understanding of the Legal framework for taxes, levies & compliances related to Courier / Transportations / Supply Chain.

- Strong people management with inter & intra team communications skills. Ideally a Hustler, who can get things done, with little or no supervision

- Strong analytical aptitude in problem solving, multi tasker, critical thinker and a tactical executioner with a proven track record of finding solutions to business problems.

WHAT IS IN IT FOR YOU?

- A high-performance culture with phenomenal career progression and Fast track career growth.

- Work in a fast-paced environment in and established brand in Ecommerce industry.

Women-friendly workplace:

Maternity and Paternity Benefits

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