Posted By
Posted in
Sales & Marketing
Job Code
1448364
Designation : CRM Manager
People:
- Work with HR to ensure that the department/team is adequately staffed
- Coordinate and facilitate the requisite trainings for the team & individuals
- Conduct regular feedback sessions with individual members of the team to discuss any concerns and/or issues that members may have and provide guidance where needed
Process:
- Oversee CRM process, post Sales up to the point of handover of the unit to the client.
- Maintain a master sheet of all projects
- Layouts, floor plans and site plans of projects to be available on file for the CRM team to access when required
- Resolve customer queries and address issues highlighted by the customer via call or email.
- Make arrangements for and accompany clients on site visits
- Verify that the construction stages are on track as per last CTS shared before raising payment demands in coordination with Finance team.
- Timely collection of payment dues against demands generated with construction progress. Track overdue payments and initiate cancellation process where required in coordination with the Finance team.
- Facilitate introduction of the client to the legal department for registration of Sale Agreement/Sale Deed, interact with Bank officials for loans
- Coordinate with the concerned departments to arrange physical handover of apartment/villa, and facilitate the introduction of the client to the Estate and Facilities team
- Timely communication with clients and internal team members
- Handle all communication with existing customers
- Proficient in MS Office
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Posted By
Posted in
Sales & Marketing
Job Code
1448364
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