Areas of Responsibility & brief description

- Overall responsibility of Client Retention and Service delivery as per SLA. Building strong mutually beneficial professional relationships with internal and external stakeholders at all levels.

- Responsible for overall HR process and policy compliance for the region / unit. Keep up to date with legislative changes and review policies and procedures accordingly

- Managing customer feedback through Service Reviews. Use key metrics to challenge and drive continuous improvement in people management processes and overall business effectiveness

- Monitoring employee query management, response tracking system, employee Data Management and quality control

- Monitoring Employee benefits administration, payroll and compliance process. Ensure any benefits or pay concerns are identified and addressed with line managers to ensure satisfactory employee engagement levels are maintained.

- Ensuring that team is motivated to deliver high level employee services

- The role will be responsible for training and monitoring the performance of the other full time HR Administrator in the team

- Contribution to goals of the department through customer satisfaction, service efficiency and cost savings

- Supports & delivers HR projects

- Being proactive in developing, introducing, reviewing and improving HR Administration processes

Education & Training - Masters in Human Resources

Work experience (if adequate) -

12-18 years of overall HR experience and last few years in HR Shared Services or similar set up and preferably, if anyone handled America and Europe Region

- Atleast 4-5 years in similar role / level

Expert Knowledge -

Experience in handling HR operations, knowledge of labor laws and international HR practices relevant to the role, payroll management

- Solid working knowledge of MS Office is essential

Others :

- Will be responsible for large regions / multiple countries HR Operations

- Demonstrate excellent attention to detail and accuracy

- Excellent interpersonal skills with the ability to build strong relationships

- Ability to prioritise tasks and manage time effectively

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