Purpose of the role: - The main role for the GM - Process Excellence (PEX) is to commercialize new ideas, initiate growth, and facilitate management changes in a business, as well as be responsible for developing a company or region's strategic initiatives related to transformation. - The responsibility includes quick identification of development areas, reacting proactively to problems, in combination with speed in learning. - The role is strongly supported by the highest levels of business and can mobilize organizational resources, and enable connections, in driving fundamental transformational change. - The candidate should be a high-level orchestrator of a complex process that involves large numbers of initiatives. - Play a major role in company's future growth prospects and contribute positively towards achieving EBIT objectives. - Coordinate and work with various teams including support functions, specifically with the IT organization and suppliers. Roles and Responsibilities: - Support existing business operations to optimize delivery, resulting in additional saving and improving KPI's for VFS and its clients. This also includes optimizing support functional areas. - Support business development and growth teams to create value added proposals for new business opportunities. This includes using our transformation framework to create a transformation led roadmap demonstrating how VFS will help optimize total cost of ownership and improve KPI's. - Review and strategize the process models in the context of the business scenarios. - Review industry standards and best practices for assimilation. - Coordination of transformation projects and proposals across all VFS regions, including implementation of best practices globally across all the operating countries - Align with VFS's global objectives for setup and delivery of new transformation led offerings, especially (but not limited to) in the area of VAS - Work collaboratively with regional/functional heads to ensure that the transformation practices develop in line with the requirements of regulatory bodies - Ensure alignment with global best practices and coordinate with all regions in the area of transformation delivery and thought leadership. - Promote growth by taking initiative to identify opportunities to provide additional client value and extension of existing client relationships - Structure ambiguous problems, develop and apply conceptual frameworks and analytical approaches, create new tools and methodologies, and develop recommendations for client solution implementation - Independently structure, write, and present well-organized and persuasive end services - Utilize strong communications skills including the ability to command an audience - Effectively create, unify, and guide teams of people with disparate skills - Delivery of financial and non financial transformation targets. - Setup a framework which could be deployed to measure effective deployment of transformation practices and projects across VFS globally - Ability to use Lean Six Sigma, advance analytics and digital transformation to transform the AS-IS scenario and create an effective TO-BE model. This new operating model should have defined timelines and financial objectives - Demonstrates an ability to think strategically and identify critical business issues - Possesses exceptional analytical skills & experience conducting quantitative and qualitative analysis - Possesses a strong entrepreneurial drive and spirit - Is energetic, determined, positive, goal-focused and consistent - even under pressure. Builds trust and demonstrates integrity in all circumstances. Qualification required for the role: Minimum: Post Graduate or Global Equivalent Degree in any stream. Knowledge & Key Skills: - SIX Sigma BB, Lean expert, Exposure to Business Excellence Models etc. - PMP / PRINCE 2 / Vendor Management / Project Management certifications - Experience with statistical analysis techniques ( like: Statistical Distribution, Hypothesis testing, Several types of Control Charts,) - Knowledge of RPA technologies, web scraping, database management and associated technologies - Should have worked with statistical analysis tool - Implementation knowledge on Metrics, SLAs programs and worked on defining and automating Metrics - Should have conducted process and Product audits - Should have worked in automating Processes Metrics/IQA etc. - Should have cross domain knowledge and experience (e.g. HR, IT, Admin, Finance, Operations) in a large set-up spread over a wide geographical area. - Exposure to digital transformation, including desktop automation and custom application development - Experience in strategic planning & execution.

Delhi NCR

VFS Global - Process Excellence Manager 

VFS Global - Process Excellence Manager  ,Job Description for VFS Global - Process Excellence Manager  in VFS Global Services Pvt Ltd in  Delhi NCR for (10-15) years of experience. Apply Now!

Job Description for VFS Global - Process Excellence Manager  in VFS Global Services Pvt Ltd in  Delhi NCR for (10-15) years of experience. Apply Now!