Consultant at CareerNet Technologies Pvt. Ltd.
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Vertical Head - Corporate Strategy - Consulting Firm - IIM/MDI/ISB/FMS (6-15 yrs)
What Are Your Responsibilities:
- Conceptualize and design templatize industry-specific frameworks for CXM Platform that will enable quick and easy deployment and adoption.
- Keep track of industry trends, policy changes, competitor actions, innovations, threats and their impact on our customers
- Lead strategic conversations with senior leaders in our customer's organization and shape solutions for better customer experience management
- Work with multiple stakeholders within organisation to influence product development based on industry and customer insights
- Responsible for crafting creative solutions meeting business and process consulting needs of clients in the responsible sectors
- Handling solutions including advisory services on growth, competitive intelligence, customer experience enhancement, internal process improvement and organizational design
- Playing a catalytic role in conceptualizing and enabling the implementation of a range of initiatives aimed at improving the organizational capability to manage and execute programs at scale.
Who You Are & What Makes You Qualified:
- Deep domain expertise in one of these industry segments - Technology, BSFI, CPG, Retail, Food & Beverage, Manufacturing, Travel & Hospitality, Telecom, Healthcare & Pharmaceuticals, Energy or Automotive
- Comfortable in engaging senior executives in strategic discussions, and proven ability to lead cross-functional teams through influence versus direct management.
- Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented. Proven ability to influence others.
- Passion for solving client challenges and commitment to client delight
- Master's or Bachelor's degree from a top college or university
- Flexibility to work with customers in their time zone
- Naturally curious, with excellent critical-thinking skills
Need People from Tier 1 Consulting Companies