Job Summary :

Reporting to the Chief Delivery Officer, the Head of Human Resources is responsible for the overall functioning of the HR department offshore.This role offers thought leadership regarding organizational and people-related strategy and execution and drives strategy and execution on effective & timely Recruitment, creation of and driving adherence to HR procedures and policies, best practices, rewards and recognition, benefits, and statutory compliance to achieve highest level of employee satisfaction and retention.

Key Roles and Responsibilities :

- The role would be very hands on as the company accelerates its growth.

- Create strategy and action plan for HR department to help meet the organizational goals and objectives

- Partner with BU head/stakeholders to develop and implement HR initiatives that will improve overall engagement, productivity, and retention

- Provide expertise in the following areas: Talent Management, Performance Management, Coaching, Compensation and Benefits, Rewards and Recognition programs, Employee Relations, Data analysis and Strategic development

- Coach and guide leadership to drive culture to ensure we continue our fast-paced growth and success

- Creates professional relationships with both internal and external clients and customers

- Oversee all the activities related to HR Department and work closely with the BU heads and HR team members to identify practical solutions to complex and diverse HR issues, and recommending appropriate action plans

- Analyze trends and metrics to develop solutions, programs, and policies to manage

attrition

- Create and drive effective process driven policies, reporting, payroll etc.

- Ensure high satisfaction scores indicative in the monthly Employee Satisfaction Survey

- Initiate and plan regular HR Training for all employees with a view to educate employees on Policies, knowledge orientation and self-development sessions etc.

- Ensure HR related communication is appropriately cascaded, provide forums for employees to raise issues /concerns and ensure that the same are effectively redressed

- Responsible for Performance Management and Talent Development of the Business Unit

- Ensure compliance during client and internal audits

- Ensure compliance on all HR activities such payroll, increments, etc

- Develop and monitor spending against the departmental budget

- Work with Legal and Compliance Departments to assure HR processes and policies are within the legal framework as required

Education Qualifications, Experience and skill set required :

- Post-graduation/Masters degree in Human Resource

- 12+ yrs of HR experience out of which 5 -6 yrs of recent experience in ITES/ BPO function preferred

- Proven experience in managing Human Resource for a mid to large scale multi - location operations

- Thorough knowledge of HR Domain and Industry best practices

- Experience in HR Employee Engagement and Recruitment

- Experience in designing and implementing HR and Recruitment strategy

- Designing industry standard and regulatory compliant policies

- Working knowledge of labor laws preferred.

- Strong Project Management skill

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