Position Overview

The Product Associate will be part of a growing Product team, and play a critical role in helping the product team create new products and features from idea to launch. This position is involved throughout the product lifecycle - conducting market research, gathering requirements, researching and managing user stories, designing new features, feature testing, maintaining product quality, and providing training and technical assistance.

Primary Responsibilities:

- Develop deep technical and market-based expertise on our core and future products

- Support gathering of low-level requirements for roadmap items, interviewing both clients and implementers

- Conduct low-level user design, including creating mock-ups, writing specs, rapid prototyping

- Peer review designs from other PAs/UX Designers

- Collaborate with developer team to determine feasibility of requirements and scope of user stories

- Research new technologies, methodologies, competitors and similar tools relevant to non-profits and NGOs

- Collaborate with project teams to interact with stakeholders and conduct user research, document user stories and translate them into actionable product features

- Support on high-level user design, including writing user flows and user stories

- Prepare and finalize test cases for development features as part of regression testing.

- Assist quality assurance teams with testing and regression of development features as part of learning the product

- Maintain strong project management capabilities with planning, communicating, documenting and tracking activities using project management tools

- Write and update release documentation for both use and installation

- Monitor and report on product adoption and user feedback throughout product lifecycle

Qualifications and Experience

- Bachelor's degree-what you studied isn't critical; what you're passionate about

- 1-2 years professional experience in a product-related role, preferably in the technology space

- Professional experience in a product design or research capacity

- Curiosity and problem solving skills-do problems slow you down or drive you to seek solutions?

- Strong aptitude for using technology and data

- Ability to work remotely

- Able to demonstrate a high level of trust and self discipline

- Excellent written and verbal communication and relational skills

- Detail-oriented with excellent organizational skills

- Ability to work efficiently in a fast-paced environment and perform multiple tasks effectively

Desired

- Experience working with the Force.com platform

- Interest in social service work or international development

- Proficient in the use of G-Suite applications or other common cloud-based software (i.e. Dropbox, Box, etc.)

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