Vendiman - Key Account Manager

The key account manager will be responsible for handling the most important client accounts in Vendiman. The key account manager must build and maintain a strong relationship with the client. He will be the lead point of contact for all key client matters, anticipate the client's needs, work within the company to ensure deadlines for client are met, and help the client succeed. He will also bring in new business from existing clients or contacts, and will develop new relationships with potential clients.

Key Account Manager Duties and Responsibilities : 

- Developing a solid and trusting relationship with a portfolio of major clients

- Resolving key client issues and complaints

- Developing a complete understanding of key account needs & expectations

- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives

- Serve as the link of communication between key customers and internal teams

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust

- Play an integral part in generating new sales and maximize the wallet share

- Collaborating with sales team to maximize Revenue and profit by up-selling or cross-selling

- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with stakeholders, and possible use in future case studies or company training

- Meeting all client needs and deliverables according to proposed timelines

- Analyzing client data to provide customer relationship management

- Expanding relationships and bringing in new clients

Key Account Manager Requirements and Qualifications

- Able to multitask, prioritize, and manage time efficiently

- Goal-oriented, organized team player

- Encouraging to team and staff; able to mentor and lead

- Self-motivated and self-directed

- Excellent interpersonal relationship skills

- In-depth understanding of company key clients and their position in the industry

- Eager to expand company with new sales, clients, and territories

- Able to analyze data and sales statistics and translate results into better solutions

- Bachelor's degree in marketing, business administration, sales, or relevant field; Master's degree preferred

- Four to five years- previous work experience in sales, management, key account management, or relevant experience

- Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person

- Basic computer skills, and experience with Microsoft Office Suite, with emphasis on superior Excel skills.

- Strong negotiation skills, with ability follow-through on client contracts

- Ability to multitask and manage more than one client account

- Proven results of delivering client solutions and meeting sales goals