- Strategy Development & Monitoring

- Develop & execute Collections Plan & Strategy to drive collections & cost

- Work with the Operations team, revenue tracking team, credit team to design and deliver collections, models and methodologies

- Regular review of collection strategies and suggest modifications from time-to-time to enhance productivity/efficiency.

- Develop cost optimal treatment optimization strategies including Dialer strategies.

- Build framework for governance of Strategic Framework & Monitoring

- Loss & Cost Management

- Lead Credit loss planning/forecasting and resources; Headcount and cost planning for function.

- Review of planned vs. actual performance and deepdive into portfolio for potential issues.

- Review Gap Analysis for key collection metrics in comparison to plan figures and come up with mitigation plan for potential/observed gaps.

Drive collections cost ;

- Perform periodic review of cost drivers and suggest corrective actions to optimize cost and collection channel utilization.

Digital Transformation :

- Digitise collections process & build a strong digital channel contributing to 100% of total collections.

- To Lay a roadmap for the system improvements/ digitisation and keep abreast with the innovations in collections field.

- To strengthen the Collections Digital Channel Drive Rapid parternship with the alternate sources to increase contact rates & build portoflio intelligence;

- Build settlement loss model (along with credit team) to optimize waiver rates at account level and

Capacity & Performance Management

- Set team goals in line with Function's Goals & Objectives and help them achieve by building a strong review mechanism.

- Build digital dashboards to monitor collections performance to the last mile

- Drive Collections & Recovery efficiency

- Strong performance review mechanism for all channels of collections

- Stakeholder Management

- Work closely with Leadership team to execute loss & cost plans and drive projects.

- Collaborate with other functions for seamless exchange of information/knowledge and get their support for various cross-functional dependencies.

- Work closely with Risk, Ops, Credit for planning, budgeting and provisioning processes.

- Measures of Success Strategy Development & Monitoring : Workable treatment strategies with significant impact on -

- 7+/30+/90+ delinquency

- Rate of recovery

- Cost Of Collections

- Benchmarking on Hardship Tools & Other Best Practices to enhance Collection & Recovery Efficiency

- Minimize Settlement loss & increase resolution

- Area of Expertise / Skills Sets Required

- Strategic & Analytical thinking with deep understanding of Collections Function

- Exposure to Analytical tools and techniques

- Strong process orientation and process design capabilities.

- Experience in Financial planning & Cost Management Collaborate with Post Acquisition Risk to ensure the collections models are regularly reviewed and implemented and feedback loop completed

Must have Qualification:

- Graduate in any discipline from a reputed and recognized institute/University.

- MBA will be preferred

Experience:

- 7-10 years of relevant industry / function exposure;

- Banking / NBFCs, with Minimum 5 yrs in lending Industry.

- Minimum 4 years of line experience of Collections

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