Vedantu - Quality Analyst

Roles and Responsibilities

- Auditing the Sales calls/Demo sessions made by the team and share feedback with Sales Team for the required actionables

- Ability to review calls/demo sessions against the established metrics for quality and identify the missed opportunity.

- Identifying hygiene & non-fatal errors impacting the process & taking corrective/ preventive action.

- Analyzing the data & preparing quality reports & dashboards as required.

- Escalating issues that hamper the process. Desired

- Provide effective feedback and co-ordinate with the Training Team to provide remedial training.

- Identify the gaps in the current process in order to improve the overall quality of operations

- Conceptual and creative ability to help the organization & the process by sharing new, innovative and effective ideas for improvement.

- Prepare and analyze internal and external quality reports

- Should be able to independently improve the Quality performance

- Take VOC or be a part of other activity as per requirement

Key Requirements :

- Excellent oral and written communication skills.

- Minimum 1 yr Experience from EdTech QA/ EdTech Sales Background

- Excellent Knowledge in MS Office Suite and Google sheets, proficiency in Excel preferred

- Good Analytical Skills

- Good Team player and interpersonal skills.